How can we help?
FAQ
Ordering
How will I receive my order for a digital album or sample kit?
Digital albums and sample kits are delivered instantly by email as a downloadable ZIP file. Albums come in 320kbps MP3 format, and sample kits include all files as listed on the product page.
What is the return/cancellation policy?
All sales are final once shipped.
How can I track my order?
If you've created an account you will be able to track your order within your account profile.
For orders without an account profile, you can track your order once you receive a shipping confirmation email which includes a tracking number. All shipments are processed from Los Angeles, California.
Will I get an email when my order ships?
Yes, you'll receive a shipment confirmation email including tracking.
Shipping, Returns & Exchanges
We ship all order from the Los Angeles, California, US. Please expect 3-4 weeks for delivery for international customers.
How long does it take to process my order?
Orders are processed by the ship date listed on the product. Please note orders will not ship until their specific pre-order date.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Help, I received a damaged/defective/incorrect item!
Reach out to us via our contact page or reply to your order confirmation email. Please include pictures of the damages and your order number (starting with "CS-") and we'll make sure you are taken care of.
Seam split policy (Vinyl Records)
Due to the nature of vinyl records, seam splits on jackets are a common occurrence. We cannot issue refunds or replacements for seam splits. We use sturdy mailers and stiffeners plus bubble wrap to minimize risk, but if you want to prevent this, please email us after placing your order and request jacket-less shipping — we’ll gladly accommodate this.
